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Syncing issues

If you have multiple files sync can take few minutes so please be patient. If you are experiencing issues with sync:

  • Firstly make sure you are logged with same iCloud account on all devices you want to sync too.

  • Make sure you have iCloud Drive enabled and Diarly has access to it on all devices:

Please follow these instructions: https://support.apple.com/en-us/HT204025 to make sure you have your iCloud Drive set up correctly.

Starting the sync

  • On Mac Please edit any text note (this triggers sync).
  • On iOS you can also scroll list view in opposite direction (so called pull to refresh). This will start sync and update you when the sync is finished.

Checking the Status

You can check current status of syncing in Settings > Sync & Encryption Tab and on iPhone using pull to refresh.

Checking the Logs

Is sync will be unsuccessful. You can investigate the logs.

The easiest way to get application logs is to go

Mac : Diarly > Help > Report Issue iPhone/iPad: iPhone/iPad Settings > Report Issue

If sync does not work for a few hours - please send us application logs - we will try to help as soon as possible.

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