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Syncing issues

If you add or modify multiple files, such as after a large import or after adding multiple images, videos, or files to an entry, synchronization can take a few minutes, so please be patient.

If you are experiencing issues with sync:

Mac

To trigger a sync, please edit any text note.

You can check the current status of syncing in Settings > Sync & Encryption.

If sync is unsuccessful, please check the logs by going to Menu Bar > Help > Report Issue. If the sync still doesn't work after a few hours, please send us the application logs. We will try to help as soon as possible.

iOS

You can scroll to pull the list view downwards (so-called pull to refresh). This will start sync, and update you when the sync is finished.

If sync is unsuccessful, please check the logs by going to iPhone/iPad Settings > Report Issue. If the sync still doesn't work after a few hours, please send us the application logs. We will try to help as soon as possible.

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