< Back to help

Forgot Password

If you've forgotten your Diarly password, remember, it cannot be reset or recovered. We prioritize your privacy and security, so all entries and notes are encrypted. This means no one, not even the Diarly team, can access your journal without your password.

Steps to Recall Your Password

When you can't remember your password, try these steps:

  1. Enter Any Potential Passwords: Input a password up to three times. After three attempts, Diarly will show the password hint you created during the initial setup.
  2. Think of Common Passwords: Consider other passwords you frequently use.
  3. Reflect on Your Password Habits: Recall if you typically use numbers, letters, names, or specific words in your passwords.
  4. Search for a Physical Copy: Check if you've noted down your password somewhere safe, like in a password manager app or a personal diary.

If You Can't Remember the Password

Unfortunately, if you're unable to recall your password, your entries and notes are unrecoverable due to the encryption. However, for Mac users, there's a way to recover attachments such as images and videos:

  • Open Diarly > Help > Contact Support > Recover Attachments

    • Alternatively - navigate to this directory on your Mac: ~/Library/Containers/com.pureformstudio.diaryOSX/Data/Library/Application\ Support/com.pureformstudio.diaryOSX/data.
  • Here, you can access and save your attachments.

After saving your attachments, you may choose to remove all data and start afresh with Diarly.

Preventing Future Data Loss

To avoid losing access to your journal in the future, consider these tips:

  1. Regular Backups: Periodically export your journals to Markdown for safekeeping. These can later be re-imported if needed.
  2. Secure Your Password: Write down your password in a secure place, like a password manager or a hidden note in your home.
  3. Biometric Security: If available, enable FaceID or TouchID on your device for easy access.
  4. Create a Helpful Password Hint: When setting up your password, choose a hint that will genuinely aid your memory.
  5. Consider a Passphrase: Use a memorable phrase, like a favorite quote or a personal mantra, as your password.