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Forgot password

If you forgot your password, it cannot be reset or recovered. For increased privacy and security, we have made it impossible for anyone, including us in the Diarly team, to unlock your journal without the password.

In this scenario, you can try the following:

  • Try entering a password at least 3 times. Then Diarly will display the password hint which you set when originally setting the password.
  • Try using any other passwords that you may have.
  • Try recalling if you used numbers, letters, names.
  • Check if you might have written down the password somewhere. We recommend writing it down in a special place, such as a meaningful page in a favorite book, or a password manager app.

If you don't remember the password

Your written notes cannot be recovered without the password. You can recover the attachments (such as images and videos) by opening following directory:

~/Library/Containers/com.pureformstudio.diaryOSX/Data/Library/Application\ Support/com.pureformstudio.diaryOSX/data

In order to be able to use the app again, please go to Diarly > Help > Contact. There, you will find a link to remove all data from the local machine and from iCloud. After this is done, the app will be unlocked to start a new journal from scratch.

How to avoid losing data

While your text cannot be recovered if you forgot your password, you can avoid losing data by exporting a backup of your journals from time to time, which can then be re-imported into the app; by writing down your password somewhere safe like a meaningful page in a favorite book or in a password manager, by setting up FaceID or TouchID on eligible devices, by adding a helpful password hint when setting the password, or by using a passphrase instead of a traditional password.

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